Sara Walker

Privacy Policy of May 2022 and

Updated May 2024

 

Privacy Policy

 

Sara Walker and the business Sara Walker Clairvoyant are committed to protecting the privacy and confidentiality of individuals’ personal information and non-personal information in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988.

 

This Privacy Policy outlines the ways in which we, being Sara Walker, the business Sara Walker Clairvoyant, and the website sarawalker.com.au, collect, use, disclose, and manage the personal information and non-personal data of visitors, clients, and customers received through the website, through cookies, and with handwritten notes, digitised notes, audio recordings, and video recordings.

 

Collection of Personal and Non-Personal Information

We collect personally identifiable information that you provide:-

Through the website when you send a message through a contact form (including name, email, telephone number, and messages);

When you book a session;

When making a payment through the website (including credit card information);

In comments and feedback that you provide to us of your own accord as well as in response to feedback forms and links that we send to you via email;

Through service reviews, recommendations, and personal profile comments.

 

We also collect handwritten notes or make notes digitally to assist us to provide our services, and to connect to you to provide guidance and information. These client notes may include written observations, details of the guidance and methods suggested, progress notes, or other information relevant to the provision of services. As part of this notetaking, Sara may collect your name, telephone number, email address, date of birth, and demographic information (such as the area in which you live).

 

We collect information and details that you provide to us with an audio and/or video recording during a session. when it is agreed between you and Sara that you would like this, and Sara confirms that this is appropriate. This recording contains the information and details about you that you provide and that come forward through Sara for you.

 

Information Automatically Collected
We collect non-identifiable information when you visit the website via your computer, laptop, tablet, or mobile device.

 

The website, Sara Walker Clairvoyant, is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data is stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall of world-class standard. 

 

We also use software tools on this website to measure and collect non-personal session information when you visit the website, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

 

Why do we collect such Personal Information?

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;

To facilitate the delivery of our services, including intuitive counselling, spiritual guidance, business workshops, energy clearing, and clairvoyant medium messaging sessions;

To provide our Users with ongoing customer assistance and technical support;

To be able to contact our Visitors, Users, and Clients with general or personalised service-related notices and promotional messages;

To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

To comply with any applicable laws and regulations.

 

How do we communicate with our site visitors?

We may contact you by email, phone, text, and postal mail to:-

Respond to your enquiries through a contact form or the chat bot;

Send reminders regarding your session booking;

To confirm and provide assistance regarding your session;

To collect fees or monies outstanding;

To poll your opinions through surveys or questionnaires;

To send updates about events and services;

Or as otherwise necessary in relation to any agreements and arrangements with you, and to assist us to provide you with our services.

 

Personal Information contained in Handwritten Notes

 

Collection of Handwritten Notes

Handwritten Notes may be used for documenting client progress, tracking treatment outcomes, or for reference during future sessions to ensure continuity of care;

We may also use notes for record-keeping and compliance purposes as required by law or professional standards.

 

Security of Handwritten Notes

Handwritten notes are stored securely in locked filing cabinets or other secure storage facilities with access restricted to authorized personnel only. We implement appropriate administrative, physical, and technical measures to protect notes against unauthorized access, disclosure, alteration, or destruction.

 

Access and Correction

Individuals have the right to request access to their handwritten notes held by us and to request corrections if they believe their notes are inaccurate, incomplete, or out-of-date.

Requests for access or correction should be made in writing to Sara Walker at contact@sarawalker.com.au.

 

Retention and Disposal

We retain handwritten client notes for as long as necessary to fulfill the purposes for which they were collected or as required by law.

When notes are no longer required, we will securely dispose of them by shredding or another method that ensures they cannot be reconstructed or accessed.

 

Contact Us

If you have any questions, concerns, or complaints regarding our handling of handwritten client notes or this Privacy Policy, please contact Sara Walker at contact@sarawalker.com.au.

 

Personal Information contained in Audio and Video Recordings

 

Collection of Audio and Video Recordings

Audio and Video Recordings may at times be made:-

By Sara Walker so that we can provide a client with a recording, when appropriate;

By the client, for their own use, with permission given by Sara Walker;

By us so that a client can assist us with a recording for promotional purposes.

 

Video and Audio Recordings by Sara Walker

With the agreement and express permission of a client, there may be times when will make a video and/or audio recording of a session.

Video and audio recordings may be captured through teleconferencing and video conferencing, with phone recording apps, or with other communication technologies utilized for remote and in-person consultations.

Recordings may include visual and audio information related to individuals participating in the session.

There is an administrative fee for video and audio recordings that is payable by the client.

 

Purpose of Video and Audio Recordings by Sara Walker

Video and audio recordings are collected by Sara Walker for the primary purpose of:-

Facilitating the delivery of our services, including intuitive counselling, spiritual guidance, business workshops, energy clearing, and clairvoyant medium messaging sessions;

To assist clients as part of providing our services;

For the purpose of reviewing the content of a session;

To assist clients to remember specific techniques, guidance, and methods given contained within a session;

For monitoring service quality to improve our services.

 

Client-Made Recordings of Sessions

 

Collection of Client-Made Recordings of Sessions

There may be times when a client is permitted to make a recording of a session with Sara Walker.

 

Purpose of Client-Made Recordings of Sessions

The purpose of a client making a recording of a session or part of a session with Sara Walker is to:-

Assist the client by enabling them to listen to the entire session again at a later date;

Help the client integrate new information and/or guidance provided in session;

To enable the client to maximise recall of certain messages received and provided in session. 

 

Permission for Client-Made Recordings

A client must obtain the express permission of Sara Walker to record a session, and this must be done at the time the session begins;

Sara Walker will inform you if a recording is appropriate and beneficial and then provide you with permission to record. This permission takes into account many factors including the kind of session booked, the focus of the session, the guidance and messages coming through, and this explains why permission is not always given;

If it is appropriate for a client to record a session, then Sara will notify the client of the ideal times to commence the recording, if and when it needs to be paused, and when to stop recording;

At her discretion, Sara Walker will make a recording of the session at the same time as the client, to enable her to review the session together with the client at a later date, if necessary.

 

Please note that if a client chooses to record a session without letting Sara know or without her express permission, then this can prevent Sara from being able to provide her services by causing the session to be less effective, and slowing down, interrupting, or preventing the guidance, messages, energy, and information from flowing and coming through. No refund is available for sessions that are impacted by a client making a recording without permission.

 

Recording Devices for Client-Made Recordings

If appropriate, clients are permitted to record sessions using their personal recording devices, such as smartphones, tablets, or voice recorders. Sara’s consent and permission must always be obtained before any recording is made by a client for the purposes of the session as well as a sign of respect for Sara and the services that she provides.

 

Security and Confidentiality of Client-Made Recordings

Sara Walker cannot guarantee the security or confidentiality of recordings made by clients but expects clients to take appropriate measures to protect their confidentiality.

Clients are advised to store the recordings of their sessions with Sara Walker securely and to refrain from sharing them with unauthorized individuals and to prevent unauthorized access, disclosure, or misuse.

 

Retention and Deletion of Client-Made Recordings

Clients are responsible for managing the retention and deletion of recordings of their sessions in accordance with their personal preferences and applicable laws or regulations.

Sara Walker does not retain copies of recordings made by clients and does not have control over their retention or deletion.

 

Promotional Video and Audio Recordings

 

Collection of Promotional Video and Audio Recordings

There may be times when client is happy to be recorded to assist us with our promotional activities;

We make Video and Audio Recordings with our own recording equipment;

These Video and Audio Recordings are made after a session has been conducted.

 

Purpose of Promotional Video and Audio Recordings

These promotional recordings may be audio and/or video, and their purpose is to:-

Provide clients with the opportunity to provide feedback, and to share their experiences with Sara Walker, the services she provides, and the results achieved;

To help Sara Walker to promote the services that she provides;

To enable us to share this valuable client feedback to help others find out about the ways in which Sara may be able to help them.

 

Permission to Use Promotional Video and Audio Recordings

All promotional recordings are made with the express and written permission of the client;

This permission gives us the freedom to use the audio or video recording on the website sarawalker.com.au for the above purposes;

Clients can choose to additionally provide us with the permission to use their audio or video recording on Sara Walker’s Facebook page, Google Business profile, Instagram account, or You Tube channel.

 

Confidentiality of Audio and Video Recordings

Video and audio recordings of sessions with Sara Walker are not to be distributed, altered, modified, or used for commercial purposes;

Sessions with Sara Walker are uniquely tailored to each specific client and their situation at the time of the session. For these reasons, the information, guidance, methods, and techniques provided by Sara Walker and contained within an audio or video recording are relevant to that particular client and are not relevant or appropriate to others and their circumstances.

Information contained within an audio or video recording of a session with Sara Walker is relevant to the client’s own personal journey, and therefore careful consideration needs to be given to their confidential nature;

It is best to give appropriate care and consideration when contemplating sharing the content of an audio or video recording of a session with Sara Walker with others.

 

Use and Disclosure of Audio and Video Recordings

Video and Audio recordings are only be used or disclosed for the purposes outlined above,

We may use third-party service providers to assist us in providing these recordings to clients, and these companies handle and store these recordings in accordance with this Privacy Policy and the privacy laws of Australia.

Audio and visual files made by Sara are shared only with the relevant client with a private link.

 

Storage and Security of Audio and Video Recordings

We take appropriate technical and organizational measures to protect Audio and Video Recordings against unauthorized access, disclosure, alteration, or destruction.

Video and Audio files are stored securely in electronic format and are password protected within a computer and laptop, with access restricted to Sara Walker only.

Video and Audio files are stored online in world-class data centres with data being encrypted in-transit and at-rest.

 

Access and Correction of Audio and Video Recordings

Individuals have the right to request access to their video and audio recordings held by us.

 

Retention and Disposal of Audio and Video Recordings

We retain video and audio recordings for as long as necessary to fulfill the purposes for which they were collected.

When recordings are no longer required, we will securely dispose of them in a manner that protects against unauthorized access, disclosure, or loss.

Clients can also request that we delete and dispose of a recording by making this request in writing by emailing us at contact@sarawalker.com.au.

 

Contact Us

If you have any questions, concerns, or complaints regarding our handling of video and audio recordings or this Privacy Policy, please email me at contact@sarawalker.com.au.

 

Personal Information Use and Disclosure

Your personal information will be used for the specific reasons stated above only.

Personal Information will only be used or disclosed for the purposes outlined in this Privacy Policy or with the consent of the individual, except where otherwise required or permitted by law.

We may disclose notes to third-party service providers who assist us in delivering our services, provided they agree to handle the notes in accordance with this Privacy Policy and applicable privacy laws.

 

Personal Information Storage and Security

We take all reasonable steps to ensure the security and confidentiality of personal information.

 

Cookies

 

Our Use of Cookies

This site uses cookies to help us understand user behaviour. This means that we put a small piece of text (the "cookie") in storage on your web browser. This cookie lets us know that all the different things you do on our site are done by the same person. We do not collect or harvest any personally identifiable information. The only information we have about your identity is the information you explicitly provide to us through submission forms on our website.

 

We do not sell any personally identifiable information to any third parties. We do analyse user behaviour in order to better serve you and other visitors. Tracking your activity through our site (what you click on, how long you stay) helps us make better decisions about content and design.

 

What Type of Information do We collect with Cookies?

We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

 

How can site visitors withdraw their consent to cookies?

If you don’t want us to process your data anymore, then please click on the ‘Decline All’ button on the Cookie Consent Banner on the ‘Home’ page of the website, or please contact us at contact@sarawalker.com.au.

 

More Information about Cookies

If you would like more information about cookies, then we recommend that you visit the following link, All About Cookies.

 

If you would like more information about the cookies used by different browsers, then you may like to use the following links that explain how to access their cookie settings:

Cookie settings in Firefox

Cookie settings in Internet Explorer

Cookie settings in Google Chrome

Cookie settings in Safari (OS X)

Cookie settings in Safari (iOS)

Cookie settings in Android

 

To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.

 

Questions and your contact information

If you would like to: access, correct, amend, or delete any personal information we have about you, you are invited to contact us at contact@sarawalker.com.au.

 

Privacy Policy Updates

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

Copyright

All files and information contained in the website located at https://sarawalker.com.au are the copyright of Sara Walker, and may not be duplicated, copied, modified, or adapted, in any way without our written permission.

Our Website may contain our service marks or trademarks as well as those of our affiliates or other companies, in the form of words, graphics, and logos. Your use of our Website, Blog or Services does not constitute any right or license for you to use our service marks or trademarks, without the prior written permission of Sara Walker.

Our Content, as found within our Website, Blog, and Services, is protected under local and foreign copyrights. The copying, redistribution, use, or publication by you of any such Content, is strictly prohibited. Your use of our Website and Services does not grant you any ownership rights to our Content.

 

Copyright © Sara Walker 2022 All Rights Reserved